How to make a
Complaint
Information about submitting a complaint
The Council strives to act fairly and responsibly in all matters. However, we recognise that there may be times when individuals are dissatisfied with our decisions, actions, or the conduct of our staff. We value feedback and respect the right of both our members and the public to raise concerns.
If you have a complaint, we are committed to addressing it appropriately and working towards a resolution. Should our staff be unable to resolve the matter directly, it will be referred to our Chief Executive Officer, Chairperson, and Board for further review
Complaints Process
1. Talk to the Chief Executive Officer, or our managers to see if the problem can be resolved quickly and easily.
2. If the issue does not get resolved, put your complaint in writing to the Chief Executive Officer. Your complaint will be recorded and further investigated.
3. The Chief Executive Officer, Chairperson and Board and/or senior managers) will investigate the complaint. If appropriate, action will be taken to respond to the complaint.
4. We will write to the person making the complaint, and explain how it was investigated, and what action was taken.