Thank you for visiting cylc.org.au, an online service managed by the Cape York Land Council, located in Cairns, QLD. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.

Personal information
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information
This online service is hosted in Australia. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.

Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy – external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – external site.

cylc.org.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information

Our obligations
This online service is bound by the provisions of the Privacy Act 1988 (Cth) – external site, including the Australian Privacy Principles – external site.

Contact us
Contact us about your privacy concerns.

Our goal is to make making a complaint or providing feedback as easy as possible; we treat complaints seriously whether they are made in person, by telephone, by letter, by fax, or by e-mail;
we deal with complaints quickly, politely and, where appropriate, informally (for example, by telephone);
we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or by giving you information when we have taken any action etc;
we learn from feedback and complaints and use them to improve our service.

This procedure gives the Traditional Owners of Cape York a way to provide feedback or to lodge a complaint and provides a transparent and accountable method for dealing with the complaint and considering feedback.

If you are not happy with the CYLCAC or its staff’s standard of service, actions or lack of action and you let us know, that is a complaint. Complaints are often about:

• what seems to be our failure to follow our own policies and procedures;
• actions of staff which seem unhelpful or insensitive;
• delays in answering a query or responding to a request for service.

This procedure will not apply if your complaint is:

• a complaint which is really a disagreement with a decision of the Board of Directors; or
• already the subject of litigation or legal proceedings.

This complaints system does not cover:

• relations between CYLCAC Board of Directors, management and staff; or
• complaints by members of staff which are covered by the staff grievance procedure.

If you have a complaint about our service:

• you can tell us by telephone;
• you can tell us in writing; or;
• you can e-mail or fax us.

First of all, please make your complaint to the person dealing with your application or enquiry. Often, telling us about it can help solve the problem without going further.
If your problem is still not solved, (or if you are unsure who to talk to) please put your complaint in writing to:

CEO
Cape York Land Council Aboriginal Corporation
P.O. Box 2496,
Cairns 4870.

If you are still unhappy and your problem has not been solved, you may write directly to the Chairperson of the Land Council, who will investigate the problem, and will reply directly to you with any findings.