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Our goal is to make making a complaint or providing feedback as easy as possible; we treat complaints seriously whether they are made in person, by telephone, by letter, by fax, or by e-mail;
we deal with complaints quickly, politely and, where appropriate, informally (for example, by telephone);
we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or by giving you information when we have taken any action etc;
we learn from feedback and complaints and use them to improve our service.
This procedure gives the Traditional Owners of Cape York a way to provide feedback or to lodge a complaint and provides a transparent and accountable method for dealing with the complaint and considering feedback.
If you are not happy with the CYLCAC or its staff’s standard of service, actions or lack of action and you let us know, that is a complaint. Complaints are often about:
This procedure will not apply if your complaint is:
This complaints system does not cover:
If you have a complaint about our service:
First of all, please make your complaint to the person dealing with your application or enquiry. Often, telling us about it can help solve the problem without going further.
If your problem is still not solved, (or if you are unsure who to talk to) please put your complaint in writing to:
Cape York Land Council Aboriginal Corporation
P.O. Box 2496,
If you are still unhappy and your problem has not been solved, you may write directly to the Chairperson of the Land Council, who will investigate the problem, and will reply directly to you with any findings.
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This online service is hosted in Australia. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
This online service is bound by the provisions of the Privacy Act 1988 (Cth) – external site, including the Australian Privacy Principles – external site.
Contact us about your privacy concerns.
Conditions of use of the Cape York Land Council website
All information on this website is provided for information only.
Cape York Land Council has made reasonable efforts to ensure that information provided on Cape York Land Council’s website on the internet is accurate at the time of inclusion. However, there may be inadvertent and occasional errors for which Cape York Land Council apologises.
Cape York Land Council makes no representations or warranties of any kind about the information provided on its website or via hypertext links or any other item used either directly or indirectly from Cape York Land Council’s website and reserves the right to make changes and corrections at any time, without notice. By accessing this website, you agree that Cape York Land Council will not be liable for any inaccuracies or omissions or any direct, special, indirect or consequential damages or losses, or any other damages or losses of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from or through Cape York Land Council’s website and any decisions based on such information are the sole responsibility of the visitor.
Third party links
This website contains links to information hosted on other Internet sites, which are maintained by third parties. Cape York Land Council is not responsible for any content that is being provided by others.