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IPIMA IKAYA

Home / IPIMA IKAYA /
 Ipima ikaya aboriginal Corporation
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By admin@cape
In IPIMA IKAYA
Posted April 16, 2018

Ipima ikaya aboriginal Corporation

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Would you like to know more about how Cape York Land Council makes a difference or how it can help you? Please contact us via the contact form below.



    FREECALL

    1800 623 548

    32 FLORENCE STREET
    PO BOX 2496
    CAIRNS QLD 4870

    PHONE (07) 4053 9222
    FAX (07) 4051 0097

     

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    ACKNOWLEDGEMENT

    We acknowledge Australian Aboriginal People and Torres Strait Islander
    People as the first inhabitants of the nation, and acknowledge Traditional
    Owners of the lands where we live and work.

    Aboriginal and Torres Strait Islander persons are warned that this website
    may contain images and or names of deceased indigenous persons or sites
    of cultural significants.

    This webiste is updated by CYLC staff. Photos and images © Cape York Land
    Council 2018. To respect cultural protocols, photos can not be copied or
    reproduced in any way without written permission from the CYLC.

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    This procedure gives the Traditional Owners of Cape York a way to provide feedback or to lodge a complaint and provides a transparent and accountable method for dealing with the complaint and considering feedback.

    If you are not happy with the CYLCAC or its staff’s standard of service, actions or lack of action and you let us know, that is a complaint. Complaints are often about:

    • what seems to be our failure to follow our own policies and procedures;
    • actions of staff which seem unhelpful or insensitive;
    • delays in answering a query or responding to a request for service.

    This procedure will not apply if your complaint is:

    • a complaint which is really a disagreement with a decision of the Board of Directors; or
    • already the subject of litigation or legal proceedings.

    This complaints system does not cover:

    • relations between CYLCAC Board of Directors, management and staff; or
    • complaints by members of staff which are covered by the staff grievance procedure.

    If you have a complaint about our service:

    • you can tell us by telephone;
    • you can tell us in writing; or;
    • you can e-mail or fax us.

    First of all, please make your complaint to the person dealing with your application or enquiry. Often, telling us about it can help solve the problem without going further.
    If your problem is still not solved, (or if you are unsure who to talk to) please put your complaint in writing to:

    CEO
    Cape York Land Council Aboriginal Corporation
    P.O. Box 2496,
    Cairns 4870.

    If you are still unhappy and your problem has not been solved, you may write directly to the Chairperson of the Land Council, who will investigate the problem, and will reply directly to you with any findings.

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